Items must be returned within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Clearance items (if applicable)
Only regular priced or sale items may be refunded. Unfortunately clearance items cannot be refunded.
Exchanges (if applicable)
If you need to exchange an item we are happy to help you do that, but you will pay the return shipping charges and the new shipping charges. Please send us an email at email@example.com before you ship your crate back. After you've received approval, send your item to: Cre8 Crates, 391 W. Birch Dr., Saratoga Springs UT 84045, United States.
To return your product, you should mail your product to: Cre8 Crates, 391 W. Birch Dr., Saratoga Springs UT 84045, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.